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title: Privacy Policy
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# Privacy Policy

> Plain English. What we collect, why we collect it, and what you can do about it.

(image url: https://cdn.carshippers.ai/car-shippers-ai-website/images/operator-detail.webp)

**01**
## Who we are

CarShippers.ai is a licensed transportation broker operating in the United States. Our registered office is 200 Industrial Way, Wilmington, DE 19801. MC #1624892 (fmcsa-mc-number: FMCSA licensed auto transport broker authority MC #1624892), USDOT #4208679 (fmcsa-dot-number: FMCSA US Department of Transportation number USDOT #4208679). We are the data controller for the personal information described in this policy. Questions? Email privacy@carshippers.ai.

**02**
## What data we collect

To quote, book, and complete a shipment we collect:

- Contact details: name, email address, phone number.
- Shipment details: vehicle make/model/year, pickup and delivery addresses, preferred dates.
- Payment information processed via Stripe (we never store full card numbers).
- Booking history and account preferences.
- Usage data: cookies, pages visited, IP address, device and browser metadata.

**03**
## How we collect it

Through the quote and booking forms on this site, when you create an account, via cookies and analytics tools, and through third-party integrations such as Stripe (payments) and RudderStack (analytics).

**04**
## Why we collect it

To provide the shipping service, match you with carriers, process payment, send shipment updates, improve the platform, and  -  only with your opt-in  -  send you marketing communications. You can opt out of marketing at any time from your account settings or any email footer.

**05**
## Who we share it with

We share only what is necessary, only with the parties below:

- Carrier partners: name, vehicle details, and pickup/delivery addresses for the carrier assigned to your shipment.
- Payment processors: Stripe handles card processing under PCI-DSS.
- Analytics providers: RudderStack (behavioural metrics) and Microsoft Clarity (session analytics).
- CRM systems: internal sales and support tooling.

We never sell your personal information.

**06**
## How long we keep it

Active accounts: indefinitely while in use. Inactive accounts: 3 years from last activity. Payment data: per PCI-DSS retention rules. Legal and tax records: 7 years.

**07**
## Your rights

You have the right to access, correct, delete, or export your personal data, and to opt out of marketing. California residents have additional rights under CCPA: the right to know what data we hold, the right to delete, and the right to opt out of any "sale" of personal information (we do not sell your data). Email privacy@carshippers.ai to exercise any right; we respond within 30 days.

**08**
## Cookies

We use essential cookies (login, session) and analytics cookies (RudderStack). EU/UK visitors see a cookie consent banner and can decline non-essential cookies. You can also manage cookies in your browser settings.

**09**
## Security

We protect data with encryption in transit (TLS 1.2+), encryption at rest, role-based access controls, and annual third-party security audits. No system is perfectly secure, but we follow industry best practice.

**10**
## Changes to this policy

If we make material changes, we update the "Last updated" date and notify account holders by email at least 14 days before the change takes effect.

**11**
## Contact

For privacy questions: privacy@carshippers.ai. For other questions, our contact page has full details: /contact

## Sitemap

See the full [markdown sitemap](/sitemap.md) (all pages) and [XML sitemap](/sitemap.xml) (search engines).